Contact
Pour toute question ou préoccupation, n'hésitez pas à nous contacter ! Vous pouvez également nous contacter directement à l'adresse e-mail suivante : info@alicematilda.com
Frequently asked questions
What is the return policy?
Need to return? Enjoy 30-day free returns. Fill out the form above for next steps.
How can I get in contact with you?
The fastest way to get in contact with us is through the chatbox that you will find at the bottom right on the page. There we will get back to you as soon as possible!
You can also fill out the form above or send an email to info@alicematilda.com. We will answer your question promptly.
We also offer support on the phone, +49 089 32764003, opening hours are Monday to Wednesday between 13:00-15:00. Currently we only offer support in english on the phone.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information and tracking number. You can log in on your account or use the chatbox to see updates on your order status.
How much does shipping cost?
Standard shipping is 4.99 EUR, all orders above 50 EUR are shipped for free. Please see our shipping policy for more info: Shipping Policy